We will process and ship your order between within 7 to 10 business days and certain locations between 10-14 business days.

We offer shipping Australia wide through our providers Australia Post and Blue Star Logistics. Some products can only be shipped through Blue Star Logistics, and we do not offer PO Box deliveries. Unfortunately we are unable to ship overseas at this time, such arrangements should be organised by the purchaser separately.

In most cases yes. We aim to provide tracking for all orders however sometimes our supplier is unable to get tracking in a sufficient amount of time. Australia Post orders are mainly affected by this. We will inform you if your order cannot be tracked in a sufficient amount of time, and will strive to provide updates as they are available.

If there is an issue with your product, please get in contact with us through our online form. If you need a warranty repair, contact us through our form for options.

At Gotcha Deals we want our customers to be completely satisfied with their purchase. We therefore recommend that you read be familiar with our Repair, Return and Refund policy.

In some cases, orders may incur a restocking fee of up to 30% of the order value.

Please reach out to us via our contact form or email.

Please include your order number, product details including serial number if applicable, contact details and a brief description of the issue.

Our team may request more information if the following criteria isn't met, which could further delay the process.

You can contact Gotcha Deals through our online contact form, accessable through the footer menu located at the bottom of the page or clicking here.

You may also contact us through live chat for general inquiries, where one of our customer service representatives will get back to you as soon as possible. Please note our chat is not monitored constantly, therefore responses may have delays.

If you are experiencing website issues please contact our IT operations team at deals@gotchadeals.com.au

Depending on the error, we may ask for more information. We recommend if you encounter an issue to record the information (such as a screenshot or error code) to further assist our IT operations team members.

If you are experiencing issues when checking out, finalising your cart or purchasing, please let our team know and we will assist. We may pass on information to our platform provider Shopify for issues outside our operational control.